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Customer Success & Support

Last Updated: August 2026

Desh Videsh Travels' Customer Success Commitment

At Desh Videsh Travels, client satisfaction is central to how we operate. We have put in place a structured, multi-level grievance redressal process so that every concern — before, during, or after your trip — is acknowledged promptly and resolved fairly.

Escalation and Final Redressal

  • Head of Grievance Redressal: Umang Jain
  • Phone: +91 98211 14436
  • Email: umang.jain@deshvideshtravels.com
  • Resolution Timeline: Within 30 days of the complaint being lodged

How to File a Complaint

You may raise a grievance with us through any of the following channels:

  • Email — send details of your complaint to the designated officer for the relevant stage.
  • Helpline — call our Grievance Officer during business hours (Monday - Saturday, 11:00 AM - 7:00 PM).

Grievance Redressal Mechanism

  • Every complaint is acknowledged within 48 hours of being received.
  • We aim to resolve all grievances within 15 days, and in no case will this exceed the statutory period of 30 days.
  • Our escalation framework ensures that unresolved complaints are reviewed at a senior level for timely redressal.
  • Desh Videsh Travels respects and upholds all consumer rights under the Consumer Protection Act, 2019.