Terms & Conditions

Desh Videsh Travels (a brand of Raahgir Travels Private Limited, operating at deshvideshtravels.com) is a travel organizer offering curated group tours, customized holidays, backpacking and biking trips, and travel-related services across India and international destinations. These Terms & Conditions ('Terms') explain how our services work, what you can expect from us, and what we expect from you in return.

By making a booking, visiting our website, or communicating with us through any channel (WhatsApp, email, phone, or in person), you agree to be bound by these Terms, which are divided into three parts: Part A covers general use of our platform, Part B covers the commercial terms of your travel booking, and Part C covers the legal relationship between you and us.

Desh Videsh Travels acts as a travel organizer and booking facilitator, working with independent third-party partners such as airlines, hotels, transport operators, and local vendors. While we coordinate your trip end-to-end, the services themselves are delivered by these independent partners, and certain matters therefore remain outside our direct control.

Please read this document carefully before confirming a booking. These Terms constitute a binding agreement between you and Raahgir Travels Private Limited, governed by the laws of India.

This section governs your use of our website, booking channels, WhatsApp support, and related communication. It sets out the basic rules of access, expected conduct, and the conditions under which access may be restricted.

By accessing our website, contacting us on WhatsApp or phone, or confirming a booking through any channel, you acknowledge that you have read and agree to these Terms. This applies whether you interact with us digitally, in person, or through an authorised agent. If you do not agree with any part of these Terms, please do not proceed with a booking.

You are responsible for reviewing the details of any trip, package, or service carefully before booking. Once a booking is confirmed, you are bound by the terms stated in the booking confirmation or voucher, read together with this document.

Our services are provided on an 'as is' and 'as available' basis. We may update the features of our website or services at any time without prior notice, and we do not make any warranty, express or implied, beyond what is explicitly stated in these Terms or in your booking confirmation.

'Company / we / our / us' refers to Raahgir Travels Private Limited, operating under the brand name Desh Videsh Travels, a travel organizer and booking facilitator.

'Independent Contractor' refers to third-party service providers such as airlines, hotels, transport companies, visa agents, or local vendors engaged to deliver specific parts of a trip, who operate independently of us.

'Long-Haul Destinations' refers to extended or intercontinental travel locations, typically including but not limited to Europe, the United Kingdom, the United States, Canada, Japan, Australia, New Zealand, South Africa, and other similar regions.

'Short-Haul Destinations' refers to nearby or regional travel locations, typically including but not limited to India (Domestic), Nepal, Bhutan, Sri Lanka, Thailand, Singapore, Bali, Dubai, Vietnam, Malaysia, Maldives, and other similar regions.

'Platform' refers to all channels through which we offer services, including our website, WhatsApp, email, and phone communications.

'Services' means all travel-related services we offer, including group tours, customized holidays, backpacking and biking trips, flight and visa facilitation, hotel bookings, transport arrangements, and other travel assistance.

'Non-Refundable Services' refers to components such as flights, visa fees, special hotel deposits, or event tickets which, once confirmed, cannot be refunded due to supplier terms.

'Tour / Package' refers to any domestic or international trip or travel experience organized or coordinated by us.

'User / Client / You / Traveller' refers to anyone who visits our platform, communicates with our team, or books a trip with us, whether for themselves or on behalf of others.

By using our platform or booking with us, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract, or that you are a parent/legal guardian booking on behalf of a minor, or that you are otherwise authorised to book on behalf of another traveller or group. You confirm that all information you provide is accurate and given with proper consent and authority. We reserve the right to deny or restrict access to anyone who does not meet these conditions or who violates these Terms.

By reaching out to us or booking a trip, you consent to receiving booking confirmations, payment reminders, itinerary updates, and cancellation notices via WhatsApp, SMS, email, or phone call. Please ensure the contact details you provide are accurate and accessible — we are not liable for delays or miscommunication caused by incorrect contact information.

You may use our platform to make genuine travel inquiries and bookings, communicate with our team for support, and share accurate information needed for your trip.

We reserve the right to suspend or terminate your access to our services, without prior notice, if you violate these Terms or applicable law, provide false or misleading information, misuse the platform, or behave in a way that harms our staff, partners, or reputation. In such cases, any future bookings may be refused and ongoing services may be cancelled without refund. This does not affect any payment obligations that accrued before termination.

This section covers the commercial terms of your booking — our services, the booking process, payments, modifications, cancellations, and the limits of our responsibility as an organizer.

We offer a range of curated travel services for individual and group travellers, including:

To initiate a booking, you must share your travel preferences and confirm the itinerary through our official channels. A booking is considered confirmed only once you have accepted the itinerary and package terms, the required advance payment has been received, and you have received a written booking confirmation from us. All quotes are tentative and subject to availability until full confirmation. If any confirmed service changes (flight timings, hotel, activities), we will inform you within 72 working hours of becoming aware of the change.

If you are booking on behalf of other travellers, you confirm that you are authorised to do so, that you will ensure they are aware of and accept these Terms, and that we may treat you as the single point of contact for the booking.

We reserve the right to accept, reject, or cancel any booking at our discretion — including after payment has been made — particularly in cases of suspected misuse or unavailability of services, subject to applicable refund conditions.

All payments must be made according to the schedule below. Payment obligations become binding upon confirmation of booking, and failure to comply may result in cancellation or forfeiture of the booking.

Any increase in government taxes or levies imposed after booking will be passed on to the client, and may apply even if notified without advance notice, provided it is in line with applicable law.

For international packages, the prevailing foreign exchange rate on the date of final payment applies. Any difference between the rate on the date of booking and the date of final payment will be reflected in the amount payable.

Certain components — visa fees, special hotel deposits, event tickets, or activity add-ons governed by third-party terms — are non-refundable and non-transferable regardless of whether the rest of the booking qualifies for a partial refund or credit note.

In line with Reserve Bank of India (RBI) regulations under the Liberalised Remittance Scheme (LRS), international bookings require valid PAN details for each traveller. It is the traveller's responsibility to furnish correct PAN information at the time of booking or by the deadline we communicate. For minors, the PAN of a parent or guardian is required.

By booking an international package, you confirm that your total foreign exchange usage for the financial year, including this transaction, remains within RBI-permitted limits, and that any foreign exchange purchased will be used strictly for the declared purpose of travel.

In accordance with Section 206C(1G) of the Income Tax Act, 1961, Tax Collected at Source (TCS) is applicable on the purchase of overseas tour packages at the prevailing rate, over and above the base package price. We will collect this amount, deposit it with the Government of India, and issue the relevant certificate as proof of deduction. If a traveller's PAN is found invalid or unassociated with them, we reserve the right to cancel the booking in accordance with applicable law, with any refund governed by our Cancellation Policy.

You agree to indemnify us against any liability, penalty, or legal consequence arising from false, incomplete, or misleading declarations related to LRS or TCS compliance, including incorrect PAN or residency information.

We understand travel plans can change. Clients may request to reschedule or modify a confirmed trip subject to the following minimum notice periods:

Only one complimentary reschedule is permitted per booking, within the eligible window described above. Charges beyond that are as follows:

Permissible modifications include a change of travel dates for the same destination and package, a change of destination, or the addition/removal of specific services (e.g. extra nights, transfers). Any change in package inclusions is charged at the differential cost.

If rescheduling is necessitated by serious illness, accident, or force majeure, the client must submit valid supporting documents (e.g. medical certificate, police report). We may, at our discretion, issue a credit note for future travel use. The decision to accept or deny such a request rests solely with us.

In rare cases, we may need to change your confirmed itinerary, inclusions, or dates due to vendor issues, political unrest, natural disasters, weather, or government/health advisories. We will notify you at the earliest opportunity and, where possible, offer a comparable alternative, credit note, or partial refund. We are not liable for indirect losses such as independently booked flights or visas affected by such changes.

All our group tours require a minimum of 6 full-paying travellers to run as scheduled. If this minimum is not met, we may offer an alternate date, a different tour, or an individualised package. If you do not accept the alternative, a credit note or partial refund may be issued for the land portion of the tour, after deducting non-refundable components such as visas or flights already booked on your behalf.

During the trip, the itinerary may be adjusted due to natural calamities, safety advisories, or local regulations. We will make reasonable efforts to minimise disruption and provide a comparable alternative experience. No refund or credit is offered for itinerary changes mandated by such external conditions once the tour has commenced.

We facilitate flight bookings but do not control airline policies. Full payment is required at the time of ticket issuance, after which tickets are generally non-refundable and non-transferable per the airline's fare rules; post-issuance changes may attract fare differences and amendment charges at the airline's discretion.

We are not responsible for airline-initiated delays, cancellations, or baggage handling — these must be resolved directly with the airline. Any increase in government taxes, fuel surcharges, or airline-imposed charges before ticket issuance will be billed to the traveller. In-flight meals and baggage inclusions depend on the airline and fare class selected; low-cost carriers typically do not include these by default.

All cancellations must be submitted in writing through our official channels. We do not issue cash refunds; where applicable, we will issue a credit note for the recoverable portion of the booking after deducting non-refundable components such as flights, visas, and vendor charges. Cancellation charges apply regardless of the reason — including visa rejection, no-shows, or inability to travel.

Where issued, credit notes are valid for 12 months from the date of issue and must be redeemed against a new Desh Videsh Travels package within this period. Credit notes are non-refundable for cash and cannot be applied toward flights, visas, or insurance. The full value must be redeemed in a single new booking — partial use or carryover is not permitted unless we agree to it in writing. Redeemed bookings are subject to prevailing prices and availability at the time of use; if the new trip costs more than the credit note value, the balance is payable per our standard Payment Policy.

We strongly recommend that all travellers arrange comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, baggage loss, and delays. We do not sell travel insurance directly, and any claims must be made by you directly to your insurer — we are not liable for denied claims or losses arising from a lack of coverage.

You must disclose any pre-existing medical condition or physical limitation that may affect your participation, particularly for adventure or physically demanding activities. We may request a medical fitness certificate or decline participation where a genuine safety risk exists. Non-disclosure of a relevant condition that leads to an incident during the trip releases us from liability for resulting injury, loss, or disruption.

Each traveller is solely responsible for ensuring their passport (valid for at least 6 months beyond the return date), visas, and any required health documentation are valid and compliant with the destination country's entry rules. We advise checking the relevant embassy or government website for the latest requirements. Domestic travellers must carry a valid government-issued photo ID.

Where we assist with visa applications, approval remains entirely at the discretion of the concerned consulate; we cannot guarantee outcomes, and visa-related expenses are non-refundable regardless of the result. Travellers holding ECR (Emigration Check Required) passports are responsible for confirming and arranging any required OK-to-Board clearance in advance. We are not liable for denied boarding, entry refusal, or deportation arising from incomplete documentation or non-compliance with immigration rules.

Travellers are expected to carefully review all documents we issue — tickets, visa letters, itineraries, vouchers — and report any errors immediately. We are not liable for losses arising from a failure to flag document issues in a timely manner.

Some tours may include optional activities such as trekking, biking, rafting, or water sports. Participation is voluntary and at your own risk; we are not liable for injury, illness, or loss arising from such activities, whether due to natural factors, personal negligence, or third-party conduct. By choosing to participate, the traveller confirms they are physically fit to do so.

Travellers must follow all safety instructions given by our staff, guides, or local operators. Reckless or non-compliant behaviour that puts the traveller or others at risk may result in immediate removal from the activity or tour without refund or liability. Clients are also responsible for complying with destination-specific health requirements such as vaccinations; we are not liable for entry refusal or missed activities due to non-compliance.

We act solely as a travel organizer and facilitator. Flights, hotels, transport, and activities are delivered by independent third-party vendors selected in good faith based on industry reputation. We do not own, operate, or control these vendors, and we are not responsible for their acts, errors, or negligence — any resulting injury, loss, delay, or additional cost falls outside our direct liability. While we exercise care in selecting our partners, we do not guarantee the availability or flawless performance of every vendor at every destination. By booking with us, you accept that certain aspects of your trip remain outside our control.

Standard hotel check-in is 3:00 PM and check-out is by 11:00 AM, unless otherwise specified. Early check-in or late check-out is subject to hotel availability and may involve extra charges payable directly to the hotel. Room type, view, and configuration may vary by destination and category, and air conditioning may not be standard in all regions (e.g. hill stations). Any damage caused to hotel property by a client must be settled directly with the hotel.

Incidentals such as mini-bar, room service, city tax, or laundry are not included in the package cost and must be paid directly to the hotel. We may substitute a hotel of similar category where necessary due to overbooking or unforeseen issues, and will inform you as early as possible. Specific room requests (view, floor, bed type) are treated as preferences only and are not guaranteed — final allocation rests with the hotel at check-in.

Transfers and sightseeing follow the confirmed itinerary and are not available on-demand or on a disposable basis. Clients are expected to be punctual — delays caused by the client may result in missed services without refund. Sightseeing and transfers are subject to disruption from weather, road closures, strikes, or mechanical issues beyond our control, and no compensation is payable in such cases.

We reserve the right to cancel, modify, or reschedule activities or transport due to operational requirements or external factors, and will provide alternate arrangements where feasible. Group tour transfers are typically shared among participants; private transfers can be arranged for an additional cost, subject to availability. For certain customized tours, clients may need to arrange their own transfers — we can offer suggestions, but responsibility for timely arrival rests with the client.

Clients are solely responsible for the safety of their luggage and valuables throughout the trip, including during transit, hotel stays, transfers, and sightseeing. We are not liable for loss, theft, or damage to personal items, including electronics, cash, passports, or jewellery, whether on transport vehicles, at hotels, airports, or left unattended.

Porterage is generally not included unless explicitly part of the package; clients should arrange this directly with the hotel or airport if needed. Airline baggage allowances, delays, misrouting, and damage are governed entirely by the respective airline's policy, and any claims must be raised directly with them. We advise labelling luggage clearly and avoiding valuables in checked baggage.

We are not liable for any failure, delay, or change to your trip caused by circumstances beyond our reasonable control, including natural disasters (earthquakes, floods, landslides), epidemics or pandemics, strikes, riots, war or civil unrest, government regulations or border closures, and technical or transport failures. In such events, we may reschedule, modify, or cancel part or all of the itinerary; any refund or credit note will follow the Cancellation Policy above and depend on what our own vendors are able to recover for us. No additional compensation is payable for disruption caused by force majeure.

This section sets out your obligations as a traveller, our limitation of liability, how disputes are resolved, and other legal terms governing our relationship.

Desh Videsh Travels is not liable for any instance of verbal or physical harassment occurring within or outside the group; personal conduct, including intimate behaviour, is entirely at the discretion and responsibility of the individuals involved, and any consequences rest solely with them.

All travellers are expected to be respectful and considerate toward fellow travellers, guides, vendors, and local residents, and to comply with local laws, customs, and safety instructions issued by our representatives or local authorities. We maintain a zero-tolerance policy toward misconduct or disturbance directed at trip captains, co-travellers, vendors, or residents — a client engaging in such behaviour may be removed from the trip at their own expense, with no refund and no liability on our part for onward travel arrangements.

Desh Videsh Travels neither encourages nor provides illegal drugs or narcotics. Should a client choose to engage in substance use, they do so entirely at their own risk, and we bear no liability for any legal or personal consequence that follows.

Clients are responsible for the upkeep of accommodation provided and must avoid damage to furniture, property, or the surrounding environment. Any damage caused is the client's financial responsibility and may be recovered directly or adjusted against future credit.

We act as a travel organizer facilitating arrangements through independent third-party providers. While we take care in selecting our partners, we do not own or control airlines, hotels, or transport operators, and we are not liable for their acts, omissions, or negligence, or for delays, cancellations, or itinerary changes outside our direct control.

We are not liable for missed transfers, activities, or itinerary elements resulting from a client's own delay or negligence, and no refund is given in such cases. Similarly, we are not responsible for accidents, medical expenses, or mishaps during the trip — clients are strongly advised to arrange comprehensive travel insurance at their own cost. Where a trip is terminated due to a client's own conduct, any additional cost of return or alternative travel is borne entirely by the client.

In all cases, our liability is limited to the amount paid by the client for the specific portion of services we directly organized. We are not liable for indirect, incidental, or consequential losses.

By booking with us, you agree to indemnify and hold harmless Desh Videsh Travels (Raahgir Travels Private Limited), its directors, employees, and representatives from any claims, losses, damages, or costs (including legal fees) arising from your breach of these Terms, misrepresentation, misconduct, negligence, or any action that causes harm to another person, property, or service provider during the trip, including claims arising from documentation failures or non-compliance with destination-specific rules. This obligation survives the completion of your trip.

If you experience any issue before, during, or after your trip, please contact our Customer Success team through our official channels — email, WhatsApp, or phone during business hours. We aim to acknowledge and respond to grievances within 48 business hours.

If your concern requires further attention or a financial decision (such as a refund or credit note), it will be escalated internally to a senior team member with visibility into your booking, and reviewed on a case-by-case basis in line with our policies and vendor terms.

To assist in resolution, please retain your booking confirmation, payment records, and any related correspondence. We encourage clients to raise grievances within 15 days of trip completion for the most effective investigation and resolution.

These Terms are governed by the laws of India, without regard to conflict-of-law provisions. In the event of any dispute, controversy, or claim, both parties will first attempt to resolve the matter through good-faith discussion and mutual negotiation.

If the matter remains unresolved for 30 days from the start of that discussion, either party may pursue arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, with the seat of arbitration at Faridabad, Haryana, India, and the arbitrator's decision shall be final and binding on both parties.

Subject to the above, all disputes are subject to the exclusive jurisdiction of the competent courts at Faridabad, Haryana, India.

All content on our platform — including itineraries, logos, branding, design elements, website layout, marketing materials, images, videos, pricing formats, and written content — is the property of Desh Videsh Travels (Raahgir Travels Private Limited) or its licensors.

Any photos or videos created during a trip by our content creators or by clients are also our property and may be used by Desh Videsh Travels for promotional purposes across media platforms. Such content may not be used commercially by clients or third parties without our prior written permission. Reproduction, copying, modification, or commercial use of our content or materials without written consent is strictly prohibited. The inclusion of any third-party names, trademarks, or logos on our platform is purely descriptive and does not imply endorsement.

Our website may link to third-party sites. We do not control or endorse their content, services, or accuracy, and accessing them is entirely at your own discretion and risk. We are not liable for any loss arising from information hosted on or accessed through such external links.

We may update these Terms at any time without prior notice. The latest version will always be available on our website, and continued use of our services after an update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

These Terms constitute the entire agreement between you and Desh Videsh Travels (Raahgir Travels Private Limited) regarding your booking, superseding any prior discussions or representations, whether oral or written. If any provision is found unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable, and the remaining Terms shall continue in full force and effect as if the unenforceable portion had never formed part of them.

Desh Videsh Travels is a brand operated by Raahgir Travels Private Limited (deshvideshtravels.com).