Privacy Policy

Desh Videsh Travels (a brand of Raahgir Travels Private Limited, operating at deshvideshtravels.com) values the trust you place in us when you use our services. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you engage with our website, WhatsApp, email, or any other booking channel, and outlines your rights and choices regarding that data.

This Policy applies to travellers and clients (in India and abroad) who book or participate in any trip we organize; visitors who interact with our website, booking forms, or WhatsApp/email channels; prospective clients who share details during an enquiry even if no booking follows; and anyone else whose data we process in connection with our services, including a parent/guardian sharing details for a minor or a nominee providing emergency contact information.

By using our services, you acknowledge that you have read and understood this Policy and consent to the practices described here.

'Personal Data' means any information relating to an identified or identifiable individual, such as name, contact details, government ID, or online identifiers.

'Sensitive Personal Data' includes information such as passport numbers, health details, financial information, or information relating to minors.

'Processing' means any operation performed on personal data, including its collection, storage, use, disclosure, or deletion.

'Cookies' means small text files stored on your device to recognise repeat visits and improve functionality.

'Minor' means an individual under 18 years of age.

We collect information you voluntarily share when enquiring about or booking a trip — your name, email, phone number, postal address, date of birth, passport and visa details, ID proofs, payment information, health or medical details relevant to trip suitability, dietary preferences, and emergency contact details. For group bookings, we may also collect information about your co-travellers.

This information may reach us through our website enquiry forms, WhatsApp chats, emails, phone calls, or our sales representatives. We also automatically collect certain technical information when you browse our website — IP address, browser type, device identifiers, approximate location, session data, and cookies — using tools such as Google Analytics and Meta Pixel to understand usage and improve our platform.

We do not purchase data from third-party brokers. Leads generated through our enquiry forms or ads may be stored in our internal systems for follow-up. Where international travel requires sensitive personal data — such as passport copies, visa forms, or fitness declarations — we collect this only where strictly necessary and with your consent.

Depending on the service you use, we may collect and process:

Our website uses cookies, pixels, and similar technologies to improve your experience, analyse traffic, and measure the effectiveness of our marketing. Essential cookies support core functions like session management and payment processing. Performance/analytics cookies (e.g. Google Analytics, Meta Pixel) help us understand site usage. Functional cookies remember preferences like saved itineraries, and marketing cookies help us show more relevant promotions.

You can manage or disable cookies through your browser settings, though this may limit some site functionality. Continuing to use our website without disabling cookies is taken as consent to this use, in line with this Policy. We may also log technical details automatically — IP address, device identifiers, referral URLs, and clickstream data — mainly for analytics, fraud detection, and system security.

We primarily use your data to manage your booking — hotel reservations, flights, transfers, and visa coordination — and to communicate with you about your trip, including pre-departure assistance and on-trip support.

We also use it for customer service, grievance resolution, legal compliance (such as tax reporting or RBI's Liberalized Remittance Scheme declarations for international bookings), and internal analysis to improve our services. We process your data on the basis of your consent, the need to perform our contract with you, our legal obligations, and legitimate interests such as fraud prevention and system security.

With your consent, we may send newsletters, trip recommendations, or promotional messages via email, WhatsApp, or SMS. You can opt out of marketing communications at any time. We may also use anonymised, aggregated data to study trends and improve our offerings — such data will not identify you individually.

To deliver your trip, we share relevant personal data with third-party vendors — airlines, hotels, transport operators, insurance providers, visa consultants, local guides, and destination partners — located in India or abroad depending on your itinerary. These vendors are expected to use your data only to the extent needed to deliver their part of the service; we are not responsible for a breach or misuse of data directly attributable to an independent third-party vendor.

We do not sell or rent your data to advertisers. Ad-platform analytics (Google Ads, Meta) are run using aggregated, anonymised data rather than identifiable customer information. We may disclose your data where required by law, in response to valid legal process, or to protect the safety and integrity of our operations.

Your data is stored on secure, access-controlled systems, limited to authorised personnel across our operations and support teams, each bound by confidentiality obligations. We use reasonable technical safeguards including password protection, role-based access, and encrypted transmission where applicable.

We retain personal data only as long as necessary to fulfil the purpose it was collected for, or longer where required by law — typically from the date of booking through the conclusion of the client relationship, and longer where statutory record-keeping applies. No system is entirely immune to risk; in the unlikely event of a data breach, we will investigate, take corrective steps, and notify affected individuals and the relevant authorities as required under applicable Indian law, including the Digital Personal Data Protection Act, 2023.

You may request to review, correct, or delete the personal data we hold about you by writing to us through our official channels; we will act on verified requests within a reasonable time.

You can unsubscribe from marketing communications at any time by clicking 'unsubscribe' in our emails or writing to us directly — you will continue to receive essential service communications about any active booking.

We do not knowingly collect data from anyone under 18 without parental or guardian consent. Where a minor's details are part of a booking, that consent is verified and the data is subject to stricter access controls. If you believe your child has shared data with us without your consent, please contact us so we can address it.

We are an Indian entity and primarily comply with the Digital Personal Data Protection Act, 2023. For clients residing outside India, we extend equivalent safeguards — transparency, purpose limitation, and data minimisation — consistent with good international practice.

Personal data of overseas travellers is collected and processed solely to deliver your trip, and is not disclosed to third parties beyond what is needed to fulfil your booking (airlines, hotels, ground handlers, insurers) or where legally required.

Photos or videos may be captured during our trips by our team or authorised representatives for operational or promotional use. By joining a Desh Videsh Travels trip, you consent to reasonable use of such media for our marketing, website, or social media. If you would prefer not to have identifiable images of you used, please notify us in writing before your trip begins.

We comply with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with rules made under them. By using our services, you consent to your data being processed in line with these laws and this Policy.

We may update this Policy from time to time to reflect changes in our operations, technology, or legal requirements. Updates will be published on our website with a revised 'Last Updated' date. We encourage you to review this Policy periodically.

For any questions, requests, or grievances relating to your personal data, please write to us at: